Legal

Complaints Process

Placeholder legal text. This page structure is ready for content, but the wording below must be drafted or reviewed by a qualified attorney before publishing.

1. How to lodge a complaint

If you are unhappy with any part of your experience with Podiumize, contact us directly via our Contact page with details of your complaint.

2. What happens next

We aim to acknowledge complaints promptly and investigate the matter fairly, involving the relevant partner bank or insurer where applicable.

3. Resolution timeline

We aim to resolve complaints within a reasonable timeframe and will keep you informed of progress throughout.

4. Escalation

If you are not satisfied with the outcome, you may be entitled to escalate your complaint to the National Credit Regulator (NCR) or the Ombudsman for Financial Services Providers.

► Necessary Cookies Always Active

Necessary cookies enable essential site features like secure log-ins and consent preference adjustments. They do not store personal data.

► Functional Cookies Remark

Functional cookies support features like content sharing on social media, collecting feedback, and enabling third-party tools.

► Analytical Cookies Remark

Analytical cookies track visitor interactions, providing insights on metrics like visitor count, bounce rate, and traffic sources.

► Advertisement Cookies Remark

Advertisement cookies deliver personalized ads based on your previous visits and analyze the effectiveness of ad campaigns.